Terms and Conditions for Man With A Van Barnes
These Terms and Conditions set out the basis on which Man With A Van Barnes provides moving, collection, delivery, and related transport services to customers in the United Kingdom. By making a booking, requesting a quotation, or allowing a service to proceed, the customer agrees to be bound by these terms. If any part of these Terms and Conditions is unclear, the customer should review them carefully before confirming a booking. These terms are designed to create a fair and transparent agreement for both parties, covering the booking process, payment obligations, cancellations, liability limits, waste handling, and the law that applies to the service.
The service provided by Man With A Van Barnes may include home removals, single-item transport, furniture collection, office moves, auction pickups, and other similar carriage services. The exact scope of each job will depend on the details supplied at the time of booking and any written confirmation that follows. The company reserves the right to refuse any job that is unsafe, unlawful, outside the agreed scope, or impossible to complete using the vehicle, equipment, or staffing available. Customers are responsible for ensuring that all information provided is accurate and complete.
These Terms and Conditions apply to all customers, whether the service is booked by a private individual, landlord, business, agent, or other organisation. In these terms, references to “we”, “us”, or “our” mean the service provider operating as Man With A Van Barnes, and references to “you” or “your” mean the customer or person making the booking. Headings are included for convenience only and do not affect interpretation. If a booking is made on behalf of another person, the person placing the booking confirms that they have authority to do so and accept responsibility for the booking.
Booking Process
All bookings are subject to availability and are only confirmed once we have accepted the job details. A quotation may be provided based on the information supplied, including collection and delivery addresses, access conditions, item descriptions, loading requirements, time restrictions, and any special handling needs. A quote is not a binding booking unless we state otherwise in writing. If the details change after a quote is given, we may revise the price, timing, vehicle size, or staffing requirement.
When booking with Man With A Van Barnes, you must provide accurate information about the items to be moved, including dimensions, weight, fragility, and any items requiring disassembly or special handling. You must also disclose any access issues such as stairs, narrow hallways, parking restrictions, long carrying distances, or the need for permits. Failure to disclose relevant information may result in delays, additional charges, or cancellation of the booking. We are entitled to refuse to move items that were not described accurately or that present a safety risk.
Bookings may be made for specific time slots or time windows, but all arrival times are estimates unless a fixed time has been expressly agreed in writing. Delays may occur due to traffic, weather, loading issues, previous jobs running over, or other circumstances beyond our control. We will use reasonable efforts to attend at the arranged time, but timing is not guaranteed. If you request additional services after the booking is confirmed, such as extra loading help, packing, dismantling, or a second journey, these may be treated as chargeable extras.
Payments and Charges
Unless otherwise agreed in writing, payment is due on completion of the service or before unloading, at our discretion. We may require a deposit to secure a booking, particularly for larger jobs, weekend work, or longer-distance transport. Deposits are normally non-refundable unless stated otherwise or unless we cancel the job without reasonable cause. All prices are quoted in pounds sterling and may be subject to VAT where applicable. The final charge may differ from the initial estimate if the scope of work changes or if the customer’s instructions require more time, labour, or vehicle capacity than anticipated.
Charges may include waiting time, congestion caused by inaccessible premises, parking penalties incurred because of incorrect customer instructions, additional stops, floor carrying, dismantling or reassembly, and specialist handling where required. If the customer is not ready at the agreed time, we may charge for time lost or may reschedule the job. Any parking fees, congestion charges, tolls, or similar costs reasonably incurred in connection with the service may be passed on to the customer. We may also charge for any abortive attendance where we arrive and cannot complete the job because the customer is not present or the premises are unsuitable.
Payments should be made using the methods we accept at the time of booking or service completion. If a payment is declined, reversed, or not received, you remain liable for the full outstanding amount. We may recover reasonable costs associated with late payment or debt recovery, including administrative costs and any third-party charges where permitted by law. Title to any goods purchased from us, if applicable, will not pass until payment has been received in full. Nothing in these Terms and Conditions affects your statutory rights as a consumer where those rights cannot lawfully be excluded.
Cancellations and Amendments
If you need to cancel or change a booking for Man With A Van Barnes, you should notify us as soon as possible. Cancellations made with sufficient notice may not incur a charge, but we reserve the right to retain a deposit or charge a cancellation fee where the booking has been reserved specifically for you or where we have already incurred costs. If a booking is cancelled at short notice, we may charge based on the time reserved, the work already completed, and any losses reasonably suffered as a result of the cancellation.
If you are not available at the agreed time, if access is not possible, or if the goods are not ready for collection, we may treat this as a late cancellation or failed booking. In such circumstances, a call-out fee, waiting charge, or full service charge may apply depending on the time lost and the nature of the job. We may also cancel or suspend the service without liability if the customer behaves abusively, creates an unsafe environment, provides false information, or asks us to carry out an unlawful or unreasonable request.
We may amend or cancel a booking if required due to vehicle breakdown, staff illness, severe weather, unsafe access, legal restrictions, or other events beyond our reasonable control. If we need to cancel for reasons within our control, we will aim to offer an alternative date or refund any advance payment relating to the cancelled portion of the service. Our liability for cancellation is limited to the amount paid for the affected booking, except where the law requires otherwise. We are not liable for indirect losses arising from a cancelled or changed booking.
Liability and Customer Responsibilities
The customer is responsible for ensuring that items are properly prepared for transport unless we have expressly agreed to provide packing or preparation services. This includes removing loose contents, securing drawers, disconnecting appliances where required and safe to do so, and protecting fragile items where appropriate. Unless otherwise stated, the customer must ensure that all goods are suitable for lifting and transport and that any items requiring special handling are clearly identified. We may refuse to move items that are contaminated, dangerous, unstable, or inadequately packaged.
Although we will take reasonable care when carrying out the service, Man With A Van Barnes is not liable for damage caused by pre-existing defects, poor packaging, hidden fragility, or items that are inherently unsuitable for transport. We are also not liable for damage caused by normal wear and tear, minor scuffs, or unavoidable marks arising from the handling of large or awkward items in confined spaces, unless caused by our negligence. The customer should arrange their own insurance if they wish to protect goods of high value or special significance.
Our total liability for loss or damage arising out of any single booking will be limited to the amount paid or payable for that booking, except where such limitation is not permitted by law. Nothing in these Terms and Conditions excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited. We are not responsible for loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss.
Waste Regulations and Prohibited Items
Where a service includes removal or disposal of waste, the customer must ensure that the waste is described accurately and complies with all applicable UK waste regulations. We only transport or dispose of waste that we are legally permitted to handle and may require details about the nature, quantity, and origin of the materials. The customer remains responsible for declaring whether items are household waste, commercial waste, electrical waste, furniture, recyclable materials, or any other regulated category.
We will not collect, transport, or dispose of hazardous, toxic, corrosive, flammable, explosive, medical, or illegal waste unless expressly agreed in advance and fully compliant with legal requirements. This includes, without limitation, asbestos, chemicals, gas cylinders, oils, batteries, contaminated materials, and items that require specialist licensing or treatment. If prohibited waste is presented without prior agreement, we may refuse the collection, charge abortive attendance fees, or report the matter to the relevant authorities where appropriate. The customer is responsible for all consequences of misdescribing waste.
When waste disposal is arranged as part of the service, any required documentation must be completed accurately by the customer. We may request proof of origin, ownership, or the nature of the waste before accepting the load. If the waste transfer arrangement requires licensed handling, we will only proceed within the scope of the permissions and records we hold. The customer agrees not to place any prohibited, hidden, or undeclared materials with items booked for transport. Any breach of waste obligations may result in additional charges, refusal of service, or liability for fines, claims, or cleanup costs arising from inaccurate declarations.
Service Conditions, Access, and Delays
You must ensure that the pickup and delivery locations are accessible, safe, and ready for the agreed service. This includes securing parking where necessary, providing lift access details, arranging permits where relevant, and ensuring that the property can be entered at the scheduled time. If we are unable to complete the service because of blocked access, unsafe conditions, insufficient parking, or missing keys, we may charge for the time lost and any additional costs incurred.
We may require assistance from the customer or a nominated representative for identification of goods, opening premises, confirming instructions, or approving substitutions where the original plan cannot be followed. If the customer asks us to leave items unattended, in a communal area, or in an unoccupied property, this will be done at the customer’s risk unless we have expressly agreed otherwise in writing. We are not responsible for goods left in circumstances outside our reasonable control or in breach of a customer’s instructions.
If unforeseen circumstances prevent completion on the day, we may, where practical, arrange a revised time or date. No compensation will be payable for minor delays or schedule changes caused by events outside our control. This includes severe weather, accidents, road closures, public disturbances, acts of third parties, or equipment failure not caused by negligence. If a delay means the service cannot be completed within the original booking window, we may apply a reasonable additional charge if the customer agrees to continue.
Complaints, Data, and General Terms
If you have a complaint about the service provided by Man With A Van Barnes, you should raise it as soon as possible so that we can investigate. We may request photographs, job details, or other information to help assess any claim. Any complaint regarding damage, shortage, or missed items should be reported promptly and in any event within a reasonable time after completion of the service. Failure to notify us promptly may affect our ability to investigate and respond effectively.
We will handle personal information in accordance with applicable UK data protection law and use customer details only for the purposes of managing bookings, providing services, processing payments, and dealing with related administrative matters. By making a booking, you consent to the processing of personal data for these purposes. We may retain records for accounting, legal, operational, and insurance reasons for as long as reasonably necessary. We will not sell personal data and will only share it where required to deliver the service, comply with law, or protect our legitimate interests.
These Terms and Conditions may be updated from time to time, and the version in force at the time of booking will normally apply to that booking unless a later change is required by law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right shall be treated as a waiver of that right. The agreement between you and us constitutes the entire understanding between the parties in relation to the relevant booking, except where a separate written agreement has been made.
Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. Both parties agree that the courts of England and Wales shall have jurisdiction to settle any dispute, claim, or matter arising from the service, except where mandatory consumer law provides otherwise. If you are entering into a contract as a consumer, your statutory rights under UK law remain unaffected.