Man With a Van Barnes Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Barnes provides removal, transport and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below.

Customer means the person, firm or company who requests or purchases services from Man With a Van Barnes.

Services means any removal, transport, loading, unloading, packing, storage, or related services supplied by Man With a Van Barnes.

Vehicle means any van or other vehicle used by Man With a Van Barnes to carry out the services.

Goods means the items, furniture, personal belongings or materials that are the subject of the services.

Waste means any items being disposed of or intended for disposal which are classified as waste under applicable UK waste regulations.

2. Scope of Services

Man With a Van Barnes provides man and van, small removals, furniture transport, and related services in its general service area and throughout the United Kingdom as agreed at the time of booking.

The scope of services for a particular booking will be as set out in the booking confirmation, including collection and delivery addresses, dates and times, number of team members, and any agreed additional services such as packing or assembly.

We reserve the right to refuse to move any item which we reasonably believe may be unsafe, illegal, hazardous, excessively heavy, or likely to cause damage to property or the vehicle.

3. Booking Process

All bookings are subject to availability and are only confirmed once we have accepted your request and provided a booking confirmation. You are responsible for providing accurate information when requesting a quotation or making a booking, including:

Full collection and delivery addresses.

Access details, such as floor levels, lifts, parking restrictions, and any access limitations.

Details of the goods to be moved, including size, quantity, and any particularly heavy or fragile items.

Preferred date and time for the services.

If any information you provide is incomplete or inaccurate, we may adjust the price, change the services we can provide, or in some cases cancel the booking. Any change to the agreed services may affect the final cost.

We reserve the right to decline any booking at our sole discretion.

4. Quotations and Prices

Quotations are based on the information provided by you and are normally given as either a fixed price for an agreed scope of work, or an hourly rate with minimum charges. Any quotation will state the basis on which it is calculated.

Unless stated otherwise, quotations do not include:

Parking fees, congestion charges, tolls, or similar charges incurred during the service.

Disassembly or reassembly of furniture, disconnection or reconnection of appliances, or packing materials, unless specifically agreed.

Additional labour required due to restricted access, unusual difficulties, or delays not caused by us.

Quotations are valid for a limited time as stated at the time of issue. We may revise or withdraw any quotation prior to booking confirmation.

5. Payments and Charges

Payment terms will be communicated at the time of booking. We may require a deposit to secure your booking, with the balance payable before or upon completion of the services, depending on the type and value of the job.

Payment methods accepted will be specified when you book. You agree to pay all charges in full and on time. If payment is not made when due, we may:

Refuse to carry out or complete the services.

Apply reasonable late payment charges or interest where permitted by law.

Withhold delivery of goods until payment is received in full, where legally allowed.

Any additional charges arising due to incorrect information, delays outside our control, extra items, or services requested on the day will be added to the final bill.

6. Cancellations and Changes by You

You may cancel or amend your booking subject to the terms in this section.

If you need to cancel, you must notify us as soon as reasonably possible. Cancellation charges may apply depending on the notice period:

Where you cancel with sufficient advance notice as specified at the time of booking, any deposit may be refunded in full or in part, at our discretion.

Where you cancel with short notice, within the period specified at the time of booking, we may retain all or part of your deposit, or charge a cancellation fee reasonably reflecting the costs and lost opportunity.

If you wish to change the date, time, or scope of the services, we will try to accommodate your request but cannot guarantee availability. Changes may result in a revised quotation and additional charges.

7. Cancellations and Changes by Us

We aim to provide reliable and timely services but may occasionally need to cancel or reschedule due to circumstances beyond our control, such as severe weather, vehicle breakdown, accidents, illness, road closures, or other operational issues.

If we need to cancel or significantly change your booking, we will notify you as soon as reasonably possible and offer an alternative date or time. If an alternative cannot be agreed, any deposit or advance payment relating to the cancelled services will be refunded.

We are not liable for any indirect or consequential losses, such as loss of earnings or missed appointments, arising from cancellation or rescheduling, except where required by law.

8. Your Responsibilities

You are responsible for:

Ensuring that you, or an authorised representative, are present at collection and delivery addresses to provide access, instructions, and to check that the services are completed to your satisfaction.

Ensuring that all goods are properly packed, secured and ready for transport, unless packing services have been agreed.

Ensuring that all items to be moved are suitably prepared, emptied, and disconnected from utilities where relevant.

Arranging any required parking permissions or permits and informing us of any restrictions or time limits.

Obtaining any necessary permissions or approvals from landlords, building managers, or local authorities.

You must not ask our staff to carry out any work that is unsafe, illegal, or outside the scope of agreed services.

9. Access and Parking

You must provide safe and adequate access to the property at both collection and delivery points. This includes access for our vehicle, suitable parking space, and clear routes for moving items.

If suitable parking is not available or if access is more difficult than described at booking, additional time and charges may apply. We are not responsible for any parking penalties incurred as a result of following your parking instructions, and any such penalties may be added to your bill.

10. Items We Do Not Move

We do not move:

Illegal or prohibited items.

Explosives, flammable or hazardous substances, including gas cylinders, fuels, chemicals, paints, or similar items.

Live animals or plants, unless specifically agreed.

Cash, jewellery, precious metals, valuable documents, or items of exceptional value, unless specifically agreed in writing.

If such items are included without our knowledge, we accept no liability for loss or damage to them.

11. Waste Regulations and Disposal

Man With a Van Barnes operates in accordance with applicable UK waste regulations. Where services include removal or disposal of waste, the following conditions apply:

We will only remove waste that we are lawfully permitted to carry and dispose of, and we may decline any waste that is hazardous, controlled, or requires specialist handling.

You are responsible for accurately describing any waste to be collected, including its type and condition. Misdescription may result in additional charges or refusal to collect.

Waste will be taken only to authorised disposal or recycling facilities, and you agree to pay any associated disposal charges that are notified to you.

We do not accept responsibility for unlawful disposal carried out by others on your behalf. You must not request or encourage any form of fly tipping or unlawful dumping. If you do so, we may immediately terminate services and notify the relevant authorities.

12. Liability for Loss or Damage

We will exercise reasonable care and skill in providing the services. Our liability for loss or damage to goods or property is subject to the limitations set out in this section.

We are not liable for:

Loss or damage arising from your failure to adequately pack, protect, or secure items, unless we have provided packing services for those items.

Loss or damage to items that we have specifically advised are unsuitable for transport or require special handling which was not arranged.

Loss or damage caused by defects in the goods, inherent vice, or normal wear and tear.

Loss or damage arising from acts or omissions of the customer or any third party.

Indirect or consequential loss, including loss of profits, income, or opportunity.

Our total liability for any claim arising out of or in connection with the services shall not exceed a reasonable estimate of the value of the affected goods or the price paid for the services, whichever is lower, unless otherwise required by law.

You must notify us in writing of any visible loss or damage as soon as reasonably possible and no later than a reasonable time after completion of the services. Failure to do so may affect our ability to investigate and resolve your claim.

13. Insurance

We take reasonable care when handling and transporting goods. You are encouraged to maintain appropriate insurance cover for your items during removal and transport, whether through your own policy or one arranged independently.

Our services do not include comprehensive insurance for all goods unless expressly stated. It is your responsibility to check your existing policies and obtain any additional cover you consider necessary.

14. Delays and Events Beyond Our Control

We are not liable for any delay or failure to perform the services where such delay or failure results from events outside our reasonable control, including but not limited to:

Adverse weather, traffic conditions, road closures or accidents.

Vehicle breakdowns despite reasonable maintenance.

Strikes, lockouts or other industrial disputes.

Acts of God, natural disasters, or public emergencies.

In such circumstances, we will take reasonable steps to minimise disruption and, where necessary, rearrange the services.

15. Complaints

If you are dissatisfied with any part of our services, you should raise the issue with us as soon as possible so that we have the opportunity to put things right. We will review your complaint and respond within a reasonable time, seeking a fair resolution in line with these Terms and Conditions and applicable law.

16. Data Protection and Privacy

We collect and process personal information only to the extent necessary to provide our services, manage bookings, handle payments, and comply with legal obligations. We will take reasonable steps to keep your personal information secure and will not share it with third parties except where required to deliver the services, process payments, or comply with legal or regulatory requirements.

17. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Any material changes will be made available via our usual communication channels.

18. Severability

If any part of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and Man With a Van Barnes agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

20. Entire Agreement

These Terms and Conditions, together with the details in your booking confirmation and any written variations agreed between you and us, constitute the entire agreement between you and Man With a Van Barnes in relation to the services. No other statements, promises or representations, whether oral or written, shall have any effect unless expressly incorporated into this agreement.

By booking or using Man With a Van Barnes, you confirm that you have read, understood and agreed to these Terms and Conditions.